General

General Questions

• How do the pools work at Bathhouse?
• What is a bathhouse?
• What is bathhouse etiquette?
• What do I need to bring with me?
• Do I need to make a reservation or can I walk in?
• Can I bring my child?

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Amenities

• What is included with a Day Pass?
• How do I use the amenities?

Williamsburg Rooftop Pool

• What are the Rooftop Pool Rules?
• What are the hours of operation for the Rooftop Pool?
• What is the cancellation policy for the Rooftop Pool?
• Is the Rooftop Pool open to the public?
• What are my seating options at the Rooftop Pool?
• Can I book a buyout or private party at the Rooftop?

Refer a Friend

• I shared my link with a friend. When do I get my reward?
• How do referrals work?

Rewards Program

• How can I earn Rewards points?
• How can I see my Rewards points?

Treatments

• What type of massages do you offer? What treatment should I get?
• What is the Full-Body Massage?
• What is the Pro Massage?
• What should I wear during a Massage?
• What is the Hammam Scrub?
• What should I wear during a Hammam Scrub?

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Memberships

• Can I book a guest with my membership?
• How does membership billing and renewal work?
• Do I need to make a reservation if I am a member?
• Do my unused membership credits roll over into the next month?

Cancellation & Payment Policies

• When do I pay for my appointment?
• What are your cancellation and rescheduling policies?
• Running late for your appointment?
• What if I forget to check out?
• Do you take cash?
• Do you take international cards?

Gift Cards

• Where can I buy a Gift Card?
• Can I use my Gift Card at any location?
• How do you book a reservation with a Gift Card?
• Do you accept returns on a Gift Card or Digital Gift Card?

Groups

• Can I book Bathhouse for a private event?
• Do you accept group reservations?

Bitcoin Mining

• Do you mine Bitcoin? How does it work?
• Why do you mine Bitcoin?
• What do you do with the Bitcoin you mine?

How to Book

• Do you accept ResortPass, Spafinder, Groupon, etc?

Retail Store & Products

• What retail items do you carry?
• What payment methods can I use for online shopping?
• Can I place an order online for store-pickup?
• When will you ship my package?
• What is the return or exchange policy for retail products?

Restaurant

• How does payment work in the restaurant?
• Can I bring my own wine or dessert?
• Do I need to make a reservation for the restaurant?
• What is on the menu?
• What are your restaurant hours?