General

General Questions

• Do you have women only or men only hours?
• Are you hiring?
• What is a bathhouse?
• What is bathhouse etiquette?
• Where are you located?
• What are your hours?

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Bitcoin Mining

• Do you mine Bitcoin? How does it work?
• Why do you mine Bitcoin?
• What do you do with the Bitcoin you mine?

How to Book

• How do I book a Day Pass?
• I have a Day Pass or Massage series/pack. Do I have to book a reservation?

Treatments

• What type of massages do you offer? What treatment should I get?
• What is the Full-Body Massage?
• What is the Pro Massage?
• What is the Hammam Scrub?

Amenities

• What is included with a Day Pass?
• How do I use the amenities?
• What are the temperatures of the pools, saunas, steam rooms?

Cancellation & Payment Policies

• What are your cancellation and rescheduling policies?
• When do I pay for my appointment?
• Running late for your appointment?
• What if I forget to check out?
• Do you take cash?
• Do you take international cards?

Gift Cards

• How do you book a reservation with a Gift Card?
• Do you accept returns on a Gift Card or Gift Certificate?
• Do you have Gift Cards and E-Gift Certificates? What's the difference?

Retail Store & Products

• What retail items do you carry?
• What payment methods can I use for online shopping?
• Can I place an order online for store-pickup?
• When will you ship my package?
• What is the return or exchange policy for retail products?

Restaurant

• Can I bring my own wine or dessert?
• Do I need to make a reservation for the restaurant?
• What is on the menu?
• What are your restaurant hours?

Groups

• Can I book Bathhouse for a private event?
• Do you accept group reservations?